Senior Vice President and Chief Information Officer
"Business drives technology at UPS. The tight integration of technology with business results in service reliability, visibility and accessibility unsurpassed in the industry. But most important, when fully integrated with our business processes, technology helps UPS treat each customer as if that customer is our only customer."
Dave Barnes is chief information officer (CIO) for UPS. In this role, he is responsible for all aspects of UPS technology used to serve more than 220 countries and territories around the world.
This technology includes the Delivery Acquisition Delivery Device (DIAD) carried by UPS drivers, advanced package flow technologies, and telematics programs that provide real time updates on UPS vehicles. Under his leadership, UPS has invested more than $1 billion each year in technology and is widely recognized as one of the world's most innovative providers of logistics.
Dave also chairs the UPS Information Technology Governance Committee, which is responsible for the direction of UPS technology investments, ensuring they stay aligned with the company's business vision and strategy.
Prior to being named CIO, Barnes was UPS's vice president, Application Portfolios. He oversaw customer technology, customer development, as well as transportation applications development.
Dave has a long track record of customer focus since joining the company in 1977 as a part-time package loader in St. Louis, Mo. He held key positions during UPS's global expansion efforts in the late 1980s and early 1990s, combining his financial expertise and knowledge of the transportation industry and daily business operations with a firm grasp of technology. Notably, Barnes was the lead business manager on the development of the International Shipments Processing System (ISPS), a Smithsonian award-winning software application developed internally at UPS.
In 1986, Dave was assigned to the start-up team for UPS Airlines. Later, he managed virtually all UPS technology initiatives that directly touched the customer, including ups.com and a growing number of Internet-based shipping tools.
Barnes earned his bachelor's degree in business administration at the University of Missouri while working as a part-time supervisor for UPS. He is a member of the United Way of America Board of Trustees.