Overview
The UPS Post-Sales Order Management System (OMS) is a user-friendly, Web-based application that allows companies around the globe to quickly assess their critical parts inventory, determine the most optimal routing strategy to meet customer needs, place orders online and track parts from the warehouse to the end-user.

A key offering of UPS's Logistics and Distribution business unit, Post-Sales Services provide customers worldwide with end-to-end solutions to help manage critical spare parts for equipment in industries such as high-tech, healthcare, and aerospace. 

Features of OMS Technology
The Post-Sales OMS application enables companies to gain access to real-time inventory data to locate the ideal warehouse to fulfill a parts request, and then select the best routing to meet their deadline. Key features include:

• Customizable Order System - configures the order type to meet the desired business needs.
  
  
• Intelligent Order Sourcing -identifies the warehouse closest to the order destination to fulfill the parts request. This feature also shows, in order, the distance of each warehouse to the destination.
  
  
• Internal Routing Engine/Logic - automatically determines delivery options and help select ideal routing to meet final deadline.
  
  
• Order Cloning Efficiency - provides the flexibility to clone existing similar orders, which will decrease order entry detail
  
  
• Shipment Tracking - enables the customer to self-monitor the status and events of an order in the system
  
  
• Order Search - provides the opportunity to find an order by virtually any order variable (i.e. date, warehouse, zip code, etc.)
  
  
• Inventory Inquiry - uses various search criteria to determine the on-hand, reserved and available quantities by warehouse location. The report provides visibility to all global warehouses with the specific part.

UPS's Post Sales service provides supply chain solutions to customers through four major service categories:

• Critical Parts Order Fulfillment - provides inbound inventory, warehousing and management of Critical Parts Order Fulfillment for customers worldwide.  Combining more than 800 global UPS Field Stocking Locations (FSLs) with a universal technology platform, UPS's Post-Sales service puts businesses closer to their customers and offers global order and inventory visibility.
  
  
• Returns and Recycling Management - enables an efficient return process convenient for both field engineers and end-users. With advanced UPS technology producing pre-printed, bar-coded, Web-enabled return labels, customers can maintain complete visibility of their returned parts to ensure they arrive at their final destinations when expected.
  
  
• Parts and Inventory Planning - provides customers with the knowledge to put the right type and quantity of parts in the right locations around the globe.  UPS helps customers with parts planning, site selection and replenishment strategies to minimize inventory while meeting their service level agreements so they can focus on their core business competencies.
  
  
• Technical Services/Repair - allows UPS to manage the return and repair of parts in a customer's inventory. UPS technicians can screen, test and diagnose critical parts to determine their viability, then assess whether those parts can be refurbished, returned to inventory, or recycled.