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UPS Temperature-Sensitive Solutions for Healthcare


With more temperature-sensitive healthcare products entering the market and major growth forecasted, pharmaceutical and biotech companies are turning to UPS for temperature-sensitive storage, distribution and transportation services.

To help customers manage the entire supply chain process, UPS offers a broad range of solutions:

  • Extensive network of healthcare facilities that are PDMA- and cGMP- compliant and offer temperature- and humidity- controlled environments
  • Comprehensive transportation and distribution services
  • Shipment refrigeration intervention services
  • Dry ice and replenishment services for drugs, medical samples and biological products
  • Around-the-clock monitoring and track-and-trace services
  • UPS Packaging Lab, which offers temperature and humidity chambers for testing packaging of temperature-sensitive products
  • UPS Temperature-Sensitive Shipment Monitoring Desk dedicated to monitoring over 21 milestones that a temperature-sensitive air freight shipment will experience
  • Transportation contingency plans ranging from alternate modes of transportation to temporary cold storage combined with an escalation plan to provide 'no excuses service┬┐
  • Ability to move both passive and active airline containers depending upon customer preferences and product requirements
  • Temperature profiles, monitoring and reporting utilizing calibrated and validated equipment
  • UPS Freight refrigerated trailers with satellite in-route temperature monitoring and post-transit reporting

UPS Proactive ResponseSM:
Recognizing the importance of knowing where high-value and patient-critical products are at all times, UPS offers a 24/7 proactive monitoring service for healthcare products called UPS Proactive Response. The contract service alerts customers to any potential delays in the supply chain so that they can make critical decisions about products and includes the following at select air facilities:

  • Around-the-clock monitoring for any shipment "at risk" of being delayed
  • Shipment intervention and recovery services
  • Dry ice replenishment
  • Refrigeration intervention

Proactive Response helps healthcare companies ensure the product integrity throughout the supply chain while also reducing costs associated with products that go outside their temperature range and have to be destroyed. UPS customers also can access other visibility tools such as UPS Quantum View or UPS Flex Global View to track shipment status during express package and air freight transit.

Managing the Temperature-Sensitive Environment:
Information is critical for managing the temperature-sensitive supply chain environment. UPS customers can choose between active and passive freight shipments. Active shipments allow for collaboration on event milestones, proactive notification and intervention services. For passive shipments, data can be collected from temperature data loggers that monitor and record external air temperatures. This data can then be analyzed for trends on specific transit lanes to drive continual improvement.

Customers that rely on UPS for handling all temperature-sensitive storage and distribution needs gain the added advantage of reducing product handling and hand-offs - key benefits for helping to ensure the integrity of temperature-sensitive products.

For more information on UPS healthcare solutions, visit

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