Atlanta, June 16, 2009
Enhances End-to-End Post Sales Solution Delivering Competitive Advantage, Improved Customer Service
UPS (NYSE:UPS) today announced the launch of a new Web-based system that manages global service orders and inventory for critical parts fulfillment.
The UPS Post Sales Order Management System (OMS) allows companies located anywhere in the world to quickly assess their critical parts inventory, determine the most optimal routing strategy to meet customer needs, place orders online and track parts from the warehouse to the end user.
With more visibility and control over global inventory and critical service orders, companies in industries such as high-tech/electronics, medical equipment and aerospace can respond much more efficiently and quickly to customer needs. The new Post Sales OMS system enables companies to gain access to real-time inventory data to locate the ideal warehouse to fulfill a parts request, then select the best routing to meet their deadline.
"Meeting customer demands for critical parts and providing superior customer service before, during and after sales is more important than ever in today's economic landscape," said Brad Mitchell, president of UPS Logistics and Distribution. "The new OMS is an important addition to our strategy of providing customers with one robust, universal technology platform to manage their post sales supply chains worldwide."
The new system offers numerous features to support the management of critical service parts around the globe. The OMS provides visibility into the total delivery process, enabling users to see when the order is placed; picked up; on flight to a destination; delivered, and more. An automated e-mail or fax feature keeps customers informed of each shipping milestone and can provide notification of any changes to flight schedules for commercial airlines carrying their parts.
In addition, "Closest Warehouse" functionality allows companies to identify the warehouse closest to the final destination for single or multiple parts orders. An "Inventory Inquiry" feature determines on-hand, reserved and available inventory quantities by global warehouse location. Once orders are complete, companies can print documents such as labels and Bills of Lading in multiple languages, including Japanese or Chinese, making OMS a truly global solution.
"UPS provides our customers with one post sales technology system - deployed globally - that is scalable so that it can easily expand as their business grows," Mitchell said. "This technology puts the customer in the driver's seat to check on their critical parts inventory, place orders for those parts and easily track the movement of the parts to the end user."
The new OMS is the latest in a series of UPS initiatives to enhance and expand its end-to-end global Post Sales solutions for customers worldwide. In May, UPS announced the expansion of its global network of field stocking locations (FSLs) in India and the opening of a new customer support center in the Philippines to meet around-the-clock post sales needs in Asia.
UPS's comprehensive Post Sales services include: Critical Parts Order Fulfillment for inbound inventory, warehousing and management of critical parts worldwide through a network of more than 800 global UPS FSLs; Returns and Recycling Management; Parts and Inventory Planning, and Technical Services/Repair through which UPS technicians can screen, test and diagnose critical parts to determine whether they should be refurbished, returned to inventory or recycled.