In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser. New UPS Service Improves Process for Returning High-Value Products - UPS Pressroom
Browse By Topic
Browse By Date
Browse By Content Type
Browse By Language
Browse By Country

World of News

Find news where it happens Explore Now»


Q2 2015 Earnings

July 28, 2015
Read More »

New UPS Service Improves Process for Returning High-Value Products

Los Angeles, June 13, 2011

Industry-First Option for Customers in North America

UPS (NYSE: UPS) today unveiled UPS Returns® Exchange, a combined delivery and pick-up service that gives businesses more control over their reverse logistics for high priority products.

The new service, unveiled at the Interlog 2011 Summer conference here, is particularly suited to shippers in the high-tech, healthcare and retail industries. UPS Returns Exchange makes the replacement of high value products, such as electronics, more efficient while enhancing the post-sales experience for end customers. The new service will be offered in multiple countries around the world and will be an industry-first in North America.

With the new service, a UPS driver delivers a replacement item while simultaneously retrieving the item marked for return such as a defective laptop computer. The driver assists the customer in packing the return item in the box used for the replacement, then it's shipped back to the original company. UPS tracking tools link the replacement and return shipments, providing end-to-end visibility of the entire transaction, and customers receive a pre-alert the day before delivery.

"This innovative service brings our expertise in shipping and reverse logistics straight to the customer's door, giving them the advantages of speed and convenience," said Geoff Light, vice president of new product development. "UPS Returns Exchange enables a company to increase customer satisfaction by providing rapid replacement of an important item while improving the company's bottom line."

In addition to improving the customer experience, UPS Returns Exchange reduces cost, cuts CO2 emissions and optimizes inventory management through improved visibility of the return and repair process. For example, those shippers who today send empty boxes to customers and then dispatch UPS a second time to retrieve an item no longer will have to take that first step, eliminating one delivery and saving fuel and cutting emissions. Also, waste is reduced by reusing the replacement item's packaging for the return shipment. Finally, by ensuring that the return item is properly packaged, UPS translates damage reduction into cost savings and also ensures responsible disposition of items beyond repair.

UPS Returns Exchange will be available to customers in the U.S., Canada, Europe, Mexico and Puerto Rico in October.

UPS Returns Exchange is the latest addition to the comprehensive, market-leading suite of UPS Returns solutions. UPS makes the returns process more convenient for companies and their customers with services ranging from pre-printed return labels to Web-based solutions seamlessly integrated into customer websites. Most UPS Returns services are available internationally, leveraging the efficiencies of streamlined returns from 98 countries or territories around the globe.

About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight; the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the Web at and its corporate blog can be found at To get UPS news direct, visit

To ask about this press release, contact:

UPS Public Relations


print Send Page

Send this Press Release:

(Use a comma to separate addresses)

(500 characters remaining)