Customer Technology Fact Sheet
UPS facilitates global commerce by offering capabilities that extend far beyond
those of a traditional package delivery company. Through Web-based solutions and
strategic alliances, UPS gives customers full visibility of goods moving end-to-end
through the supply chain. UPS helps both Internet-based and brick-and-mortar companies
solve business problems, improve customer service, and streamline and synchronize
their supply chains.
e-Commerce Visibility Solutions
UPS leverages the Internet to provide customers visibility into their
business processes, allowing them to provide better customer service and more
efficiently manage their supply chains:
- Tracking - a tracking service on ups.com available since
1995 gives customers instant 24-hour access to tracking information on specific
packages. UPS currently receives an average of 9.1 million online tracking
requests per day.
- UPS Signature Tracking - an enhanced tracking service on
ups.com gives authorized customers instant 24-hour access to tracking information
on specific packages, with a signature image for proof of delivery.
- Quantum ViewSM - a suite of three visibility
services that give customers proactive status information about UPS shipments.
The services can be used separately.
- Quantum View Manage - a Web-based application
that allows customers to view shipment information for multiple accounts
without a tracking number. Users can create customized views of shipment
history for outbound and 3rd party billed shipments (inbound is available
using LIDS-Locations IDs) and can receive e-mail shipment status and/or
download selected shipment data.
- Quantum View Data - delivers proactive critical
package status updates via data files over the Internet for customers’
and suppliers’ inbound and/or outbound packages. Data files are delivered
via the web in .csv, .txt., or XML formats and are easy to integrate into
internal software applications or databases. This service targets large
customers who want to integrate this data into their own ERP, CRM or other
systems.
- Quantum View Notify™ - delivers proactive critical
package status updates via e-mail. This service targets customers who
want UPS to proactively notify interested parties about critical package
status updates for some or all of their packages.
Supply Chain Management
These solutions make shipping data easy to access, use and update. They enable
a UPS customer to share shipping information throughout their company and with
their customers.
- Flex® Global View - provides UPS customers visibility
of multimodal - air, ocean, ground and rail - transportation, purchase order,
customs, and inventory management data via the Web. It also offers customers
proactive notification of events they deem important in their daily business
operations, from notification of an item held in customs to confirmation that
a critical shipment is en route to their location.
- UPS CampusShip™ - targets businesses in the legal, financial
services, real estate, insurance, education and government segments, particularly
those with numerous offices. CampusShip provides far-flung users the ability
to process a label and ship from any computer with Internet access, while
also providing company-administered control of shipping service levels and
cost center billing. CampusShip is used by thousands of companies, and earlier
this year became available in 24 countries and territories.
- UPS WorldShip® - UPS WorldShip® is available in 129 countries and 16 languages including English, German, Spanish, French, Italian, Portuguese, Korean, Thai Chinese, Japanese, Traditional Chinese - HK, Traditional Chinese - TW
- UPS OnLine®Tools - available in 46 countries, allow customers
to integrate UPS tracking, rates and service selection, time in transit, quick-cost
calculator, address validation and signature tracking into their business
processes from customer service to accounts receivable. Today more than 200,000
customers worldwide are using UPS Tools.
- UPS ReturnsSMon the Web - an advanced online
returns solution to simplify returns processing for businesses and consumers.
The solution enables merchants to keep track of returns inventory while making
the returns experience for consumers as easy as “log on, print label, log
off.”
- ConnectShip™ - a UPS subsidiary, offers shipping solutions
for e-business and enterprise transportation management. ConnectShip software
provides seamless access to shipping functionality throughout the order pipeline,
from order entry to the warehouse and customer service.
UPS.com
UPS enables e-commerce on a global scale by offering its services in 32 languages
on 107 country web sites. UPS.com receives an average of 115 million hits per
business day.
Alliances
UPS develops alliances with world-class companies to improve business processes
for customers.
- Yahoo! integrated UPS OnLine Tools for Shipping, Tracking,
Rates and Service Selection and Address Validation within Yahoo! Small Business
providing merchants an easy and cost effective way to process and ship orders.
Additionally, high volume Yahoo! merchants have access to import and export
processing into UPS WorldShip®, eliminating address key entry and allowing
merchants to easily download customer orders.
- UPS integrated online shipping services into eBay’s
Web site. This is the first time a transportation company has established
a shipping center in an online marketplace to simplify transactions between
buyers and sellers. UPS has integrated a UPS Service Center and contributed
to a Shipping Education Center to bring logistics information where it’s
needed most, the point of transaction.
- PayPal has integrated the UPS OnLine Shipping Tool into
its Web site making the order fulfillment process easier and more accurate
for buyers and sellers. For the first time, shipping tools are seamlessly
integrated into the payment process for an online exchange.
- ERP (enterprise resource planning) market leaders SAP and
Oracle collaborated with UPS to develop seamless solutions
they cannot offer on their own: UPS Intelliverse for SAP and Oracle. UPS Intelliverse
allows users to track packages, rate and select from a wide range of UPS services,
validate addresses, calculate UPS time-in-transit and obtain proof of delivery
from within SAP and Oracle solutions.
- Best Software integrated UPS OnLine Tools to provide small
business customers with the ability to calculate shipping rates, process shipments,
and track packages all from within Peachtree Accounting 2005 product line.
UPS Ready
The UPS Ready program empowers companies to incorporate UPS technologies and services into their solutions.
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