Leadership

Meet the leadership teams that help make UPS a global commerce leader.

Charlene Thomas, Chief Human Resources Officer Request a speaker

Charlene Thomas has responsibility for Human Resources and Employee Communications for the company's 481,000 employees worldwide. Charlene is also a member of the company's Management Committee, which is responsible for setting strategy, profit and operating plans for the company's worldwide operations. She reports to UPS Chairman and CEO, David Abney.

Charlene began her career at UPS in 1989 and has progressed through successive leadership roles at the company. She has extensive operations experience, including management roles in West Chester, Pennsylvania, the Metro Philadelphia District, and as a package division manager in Baltimore and operations manager for the Alabama District.

Charlene also served in roles in global marketing, and in corporate learning and talent development as the U.S. operations training director.

Later in her career at UPS, Charlene joined the Desert Mountain District as the West Operations package operations manager. Charlene was subsequently promoted to President, Mid-South District, and later, President of the Atlantic District and later, President, West Region.

Charlene served on the board of Big Brothers Big Sisters of Middle Tennessee and as an executive board member for Habitat for Humanity. She is currently on the board of the Orangewood Foundation.

Charlene earned a bachelor’s degree in psychology from Temple University and an MBA from Eastern University.