Cold-Chain Packaging Service Raises the Bar in Healthcare Logistics

US 02/09/15

Atlanta, GA

UPS® (NYSE: UPS) today announced the expansion of its UPS Temperature True® Packaging service, which further broadens the scope of its cold-chain shipping offerings. The comprehensive service now includes expert consultation, package procurement and, in a company first, four new off-the-shelf, specially designed packaging lines available exclusively to UPS customers.

Each of the new convenient cold-chain packaging lines was engineered, tested and pre-qualified by the manufacturer for use in UPS's U.S. domestic network and designed to fit customers' budget and risk-mitigation requirements. UPS professionals help customers select and procure the right cold-chain packaging built to meet appropriate levels of safety and protection standards.

"UPS Temperature True Packaging is a perfect example of UPS responding to growing demand by healthcare companies," said John Menna, UPS vice president of global strategy, healthcare logistics. "Healthcare customers benefit from more expertise and options created to minimize costs and maximize efficiency when time and temperature control is the highest priority."

UPS Temperature True Packaging today supports more than 500 healthcare companies globally and demand continues to grow for cold-chain services. In addition to the four new U.S. domestic package options, UPS Temperature True Packaging includes in-house UPS experts based in the U.S., Europe and Asia Pacific to help customers build their packaging strategies and optimize package engineering and validation through Design Qualification, Operational Qualification and Performance Qualification protocols.

UPS's proprietary packaging options keep items refrigerated, in a Controlled Room Temperature environment or frozen for two or more days. Healthcare companies shipping specialty pharmaceuticals, biologics, diagnostic specimens, vaccines and clinical trials now have more flexibility, convenience and choices with excellent tracking and visibility throughout the supply chain.

The UPS Temperature True portfolio offers temperature-sensitive storage and transportation solutions, consultative expertise and services, ranging from Controlled Room Temperature to cryogenic (-150 degrees C), tailored for companies in the pharmaceutical, biotech, medical device and life sciences industries. UPS Temperature True Packaging follows the recent launches of UPS Temperature True Cryo and three new UPS Temperature True freight service levels that allow for different time-in-transit and control options for bulk shipments. These services are complemented by proactive monitoring and intervention technologies, extensive regulatory expertise and a global network of 49 UPS healthcare-dedicated facilities.

For more information on UPS's healthcare logistics solutions, visit:

About UPS

UPS (NYSE: UPS), one of the world’s largest package delivery companies with 2019 revenue of $74 billion, provides a broad range of integrated logistics solutions for customers in more than 220 countries and territories. The company’s more than 500,000 employees embrace a strategy that is simply stated and powerfully executed: Customer First. People Led. Innovation Driven. UPS is committed to being a steward of the environment and positively contributing to the communities we serve around the world. UPS also takes a strong and unwavering stance in support of diversity, equity and inclusion. The company can be found on the Internet at, with more information at and


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